Insights
Insights.
Practitioner perspectives on intelligent workflows, AI orchestration, document intelligence, and the work of running complex organisations.
August 2024 · Maish Nichani
10 document management principles for intranet users
Ten evergreen principles to help organise your document collections on your intranet.
May 2024 · Maish Nichani
Business x design: Understanding business growth
Learn the basics of business growth to have more meaningful design conversations with business leaders.
April 2024 · Maish Nichani
Business x design: Understanding the business lifecycle
Make better design decisions by understanding the unique opportunities and threats accompanying a company's growth stage.
July 2023 · Joshua Lim
I used AI to clone a colleague
A quick experiment to explore how AI can be co-pilots at work.
July 2023 · Maxime Baracco
Will Generative AI replace developers?
The short answer is scary. Our developers share insights from using Gen AI.
May 2023 · Vasu Kolla
What we’ve learnt using low-code to deliver digital services rapidly
After using low-code extensively for two years, we’ve figured out what it’s best at.
February 2023 · Geraldine Lam
ChatGPT and Content Strategy: Will it work?
We gave the generative AI language model a quick whirl to see how it could help us in our work.
October 2022 · Christine Oon
How to ensure the continued success of your new website
Don't let your hard work go to waste. Put in place a ContentOps system for content governance and to help you produce high-quality content at scale.
July 2022 · Maish Nichani
10 tips for designers new to enterprise UX work
New designers or designers with start up experience can get a rude shock when they take on enterprise UX work. Here's how you can overcome those challenges.
March 2022 · Maish Nichani
A guide to Business Process Automation
Enhance your business efficiency and innovation through Business Process Automation (BPA). This guide covers BPA's benefits, implementation steps, and differences from other automation types.
March 2022 · Maish Nichani
A guide to crafting a digital strategy to make winning choices
Explore practical steps to transform your business with a robust digital strategy. Align your digital vision with opportunities, build essential capabilities, and leverage modern systems for sustainable growth.
February 2022 · Maish Nichani
You can't point-solution your way to a transformation
Develop a comprehensive digital strategy to avoid the pitfalls of relying solely on point solutions for digital transformation. This approach ensures cohesive, organization-wide improvements rather than fragmented, siloed efforts.
January 2022 · Maish Nichani
Using AI-powered document processing to improve the UX of digital services
As more tasks shift online, there will be greater demand for digital services. Intelligent document processing helps organisations leapfrog the competition by improving UX and delivering faster, frictionless digital services.
April 2021 · Maish Nichani
Embracing the future of work in your organisation
Explore how digital technology and human values drive the future of work, reshaping job roles, skill requirements, and workplace dynamics.
March 2021 · Maish Nichani
Offering digital services at scale
Learn how to scale digital services effectively by understanding customer journeys and leveraging a common blueprint across all services.
March 2021 · Maish Nichani
Getting started with systemic design
A primer on thinking in systems and how to use the mindset to solve today’s complex, networked problems.
April 2020 · Maish Nichani
Strategic alliances — Digitally savvy partners now more than ever.
The Covid-19 pandemic is showing that not only do organisations need to embrace strategic partners but also need to ensure that these partners are digitally savvy.
April 2020 · Maish Nichani
It's not about working remote; it's about going horizontal
Organisations struggling with remote work wrongly think it to be a matter of adjustment. However, there is a deeper force at play, one that goes back to our natural instincts as human beings.
December 2019 · Maish Nichani
Transformation track: empowering every team to change the organisation
Including a transformation track in projects and initiatives helps surface org-level tensions that are blocking the org from adapting and progressing. The tensions offer an opportunity to the leadership team to resolve them and make real change possible.
August 2019 · Maish Nichani
Using a balanced portfolio to drive digital transformation
The balanced portfolio approach to digital transformation increases your chances of success by hedging risk, building confidence and orchestrating synergies across the organisation.
July 2019 · Maish Nichani
Product management and organisational transformation
Product managers are crucial in driving digital transformation within traditional organisations by addressing systemic inefficiencies. This article explores how PMs can use an organisational operating system (OrgOS) to identify and resolve tensions, ensuring sustainable change.
June 2019 · Geraldine Lam
Mapping service ecosystems
Ecosystem mapping is a powerful tool that can be used to engage with business executives and align on strategy.
May 2019 · Maish Nichani
Acquiring digital capabilities: a co-sourcing model
Many organisations make the mistake of outsourcing their core digital capabilities. Co-sourcing is a better alternative, provided you do it right.
May 2019 · Maish Nichani
Digital transformation and organisational debt
Organisational debt can undermine your digital transformation by embedding outdated practices in new digital projects. Learn how to identify and address these hidden barriers to create a resilient and adaptable organisation.
April 2019 · Jerald Lam
How to be an unconventional leader
Conventional leadership models can be dysfunctional and unsustainable. Learn how to unleash your team’s potential through the ‘Yes-and’ technique.
April 2018 · Maish Nichani
Double-loop digital transformation
Avoid the pitfalls of superficial digital transformation efforts by adopting a double-loop mindset that emphasises immediate tech solutions and long-term organisational redesign. Learn how to achieve digital agility and customer-centricity, ensuring sustainable growth and resilience.
December 2017 · Maish Nichani
Digital transformation: the importance of a central team
Centralise your digital transformation efforts with a skilled team to craft strategy, maintain services, and foster a digital culture. Learn how to build a sustainable digital transformation journey.
December 2016 · Maish Nichani
Using Lego models in user research - a case study
We know that playing with Lego bricks can unleash creativity. But can it also solve customer service issues? We had an opportunity to find out.
October 2015 · Maish Nichani
Unleash the power of content types
Content types are the building blocks of a sound content strategy. Learn how you can leverage them to better manage your communications.
December 2012 · Maish Nichani
The Jobs-To-Be-Done Theory for designers
Unlock the power of the Jobs-To-Be-Done theory to create designs that truly meet users' needs by focusing on the real jobs they want to accomplish. Learn how to identify key jobs, understand user situations, and apply success criteria to innovate effectively.